Organizational Conflict Management and Its Relationship to Service Quality"A Field Study on a Sample of Employees at Libya Phone Company – Al-Jabal Al-Akhdar Communications Area"
DOI:
https://doi.org/10.54172/n8h44t82Keywords:
Organizational Conflict Management, Service Quality, Libya Phone Company – Al-Jabal Al-Akhdar Communications AreaAbstract
This study investigated the relationship between organizational conflict management and service quality at Hatif Libya (Al-Jabal Al-Akhdar), employing a descriptive-analytical approach. Data were collected via a questionnaire from a stratified random sample of 291 employees and analyzed using SPSS. The findings revealed that both conflict management and service quality levels were high, with a statistically significant relationship between the two variables. Accordingly, the study recommended developing effective conflict management strategies to maximize positive outcomes, upgrading technical and administrative infrastructure to ensure performance accuracy, and fostering a culture of teamwork to reduce unproductive conflicts within the work environment.
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